Privacy Policy

TIAW values and respects the privacy of the people we deal with. TIAW is committed to protecting your privacy and complying with the applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

‘Personal information’ means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

• Mailing or street address
• Email address
• Phone number

How do we collect your personal information?

We collect your personal information directly from you when you:

• Interact with us in person
• Interact with us online
• Participate in surveys or questionnaires
• Attend a TIAW event
• Subscribe to our mailing list
• Are nominated for an award
• Take a role with us

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources, for example from joint events or activities.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

• Provide you with information or services that you request from us
• Deliver to you a more personalised experience and service offering
• Improve the quality of the services we offer
• Internal administrative purposes
• Marketing and research purposes

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• Our third party service providers (for example, our IT providers)
• Our marketing providers
• Our professional services advisors

Transfer of personal information overseas

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.

How to protect your personal information?

TIAW will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• Having a robust physical security of our premises and databases/records
• Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you
• Having technological measures in place (for example, anti-virus software, firewalls)

Online activity

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms – SMS and email – in accordance with applicable marketing laws. You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by contacting us using the details set out in the ‘How to contact us’ section below.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information

TIAW will endeavour to keep your personal information accurate, complete and up-to-date.

If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 days. Please email [email protected].

Links to third party sites

TIAW website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints

For complaints about how TIAW handles, processes or manages your personal information, please contact [email protected].

Note – we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 7 days for TIAW to respond to your complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email [email protected]